CARE Workplace Response System.
Support your people earlier. Respond with confidence. Escalate safely.
A clinician-led workplace mental-health and wellbeing system combining structured digital programmes, responder training, support pathways, coaching, therapy access and clinical oversight.
CARE provides that system.
Support earlier, more responsibly — before crisis.
Too often, support arrives too late. Employees fall into a difficult gap — struggling, but not unwell enough for formal services. Managers are expected to support wellbeing without clinical training or clear escalation routes.
Employees may already be:
Overwhelmed
Too much pressure, too little recovery.
Disengaged
Drifting away from the work and the team.
Emotionally exhausted
Capacity depleted before the day begins.
Absent from work
Crisis already arrived; support comes late.
Reactive rather than preventative · Difficult to access · Disconnected from everyday working life · Reliant on short-term or crisis-only support.
Built from frontline clinical experience — not awareness-only.
Many organisations care deeply about staff wellbeing — but lack clear systems, confidence or practical pathways when people begin struggling. CARE was created to help organisations respond earlier, more confidently and more safely.
Developed by Katherine Woodray and Lloyd Woodray, combining over 40 years of frontline clinical experience.
Years of combined frontline clinical experience.
Spanning crisis services, psychological therapies, safeguarding, addiction recovery, liaison & community mental health, trauma-informed work and workplace wellbeing.
CARE was designed to help organisations:
- Recognise concerns earlier
- Support staff more confidently
- Escalate more safely
- Build healthier workplace wellbeing cultures over time
Crisis services
First-line urgent mental-health response.
Psychological therapies
Counselling, CBT and integrative approaches.
Safeguarding
Statutory and ethical safeguarding processes.
Addiction & recovery
Long-term recovery and relapse support.
Liaison & community
NHS liaison and community mental health.
Trauma-informed
Trauma-sensitive frameworks for everyday work.
Structured support when appropriate. Human support when needed.
A more practical, scalable and human approach to workplace wellbeing — layered to fit how people actually need support.
Structured digital programmes
Therapist-designed video learning, delivered consistently across every seat.
Practical support tools
Workbooks, audios and in-the-moment reset cards employees actually return to.
Internal responder capability
Trained CARE Response Leads inside the organisation, supporting confident first-line responses.
Coaching & therapy pathways
Optional human support routes for moments when self-paced isn’t enough.
Governance & escalation
Clear escalation, supervision and safeguarding pathways for responders and HR.
A human-first wellbeing support model.
The goal isn’t to turn workplaces into clinical environments. It’s to build safer, more confident and more supportive wellbeing systems inside organisations.
Human entry
The most common real-world pathway into support.
- A manager
- HR
- A CARE Response Lead
- Or another trusted internal contact
Self-guided access
Employees may also access support independently.
- The CARE Digital Wellbeing Hub
- Self-referral pathways
- Wellbeing check-ins or screening tools where appropriate
Unified support pathway
Wellbeing Hub
+ self-guided
Hub + Coaching
Therapy · Clinical
Escalation · Urgent support
- Early intervention
- Emotional wellbeing support
- Guided escalation
- Governance and oversight
- Ongoing wellbeing capability
Four steps that make response repeatable.
A practical workplace mental-health response framework. A shared support language across managers, HR and Response Leads — consistent under pressure.
Check safety
Recognise immediate concerns, distress levels and safeguarding risks before anything else.
Acknowledge & listen
Respond with calm, compassionate and non-judgemental support.
Regulate
Use simple grounding and emotional-regulation approaches to stabilise difficult moments.
Escalate
Guide individuals towards the most appropriate level of support when needed.
- A shared support language
- Clearer wellbeing pathways
- Safer escalation
- Improved confidence for managers and staff
- Stronger internal wellbeing capability
The digital engine inside the CARE system.
Structured, therapist-designed wellbeing programmes employees engage privately and independently — at a pace that fits around work and life.
Structured therapeutic learning, calibrated for working life — not gamified streaks, not chatbot scripts, not crisis chatlines.
Areas of support
- Stress and burnout
- Anxiety and overthinking
- Emotional regulation
- Sleep and recovery
- Low mood and motivation
- Self-compassion and wellbeing
Each programme includes
- Professionally filmed video modules
- Guided audios
- Workbook exercises
- Reset tools and wellbeing resources
- Early intervention
- Emotional regulation
- Ongoing wellbeing support
- Post-therapy maintenance & relapse prevention
Unlike traditional step-based digital CBT programmes, CARE combines structured therapeutic learning with immediate, on-demand regulation tools. Full hub access is included across all CARE packages.
Trained internal staff providing first-line wellbeing support.
Helping organisations build safer, more confident and more consistent wellbeing capability internally.
- Managers
- HR staff
- Wellbeing champions
- Trusted team members
Response Leads learn how to:
- Recognise distress and emotional overwhelm
- Start safe and supportive wellbeing conversations
- Use the CARE Protocol confidently
- Understand boundaries and escalation
- Signpost support appropriately
- Respond calmly in difficult situations
- Support early intervention approaches
They are not
- Therapists
- Diagnosticians
- Crisis clinicians
- Replacements for safeguarding
- Expected to “fix” mental-health difficulties
Structured support when appropriate. Human support when needed.
Confidential therapy
Therapist-led 1:1 support through CARE therapy pathways — no long waiting lists, no convoluted referrals.
Coaching
Practical, supportive guidance for confidence, emotional regulation and sustainable performance.
External referral
Where appropriate, signposting to specialist or external services — with clear safeguards in place.
This is not an EAP model. CARE is designed to complement existing wellbeing systems — not replace them.
Led by senior clinicians — not consultants.
Experience drawn from:
- NHS services
- Psychological therapies
- Safeguarding
- Crisis response
- Addiction and recovery services
- Workplace wellbeing support
Governance pathways help organisations:
- Strengthen confidence around escalation
- Support responder wellbeing
- Maintain clear ethical boundaries
- Improve consistency and safeguarding practices
- Reflective practice sessions
- Leadership wellbeing guidance
- Governance calls
- Implementation support
- Anonymised wellbeing reporting
Unlike one-off awareness training, CARE includes ongoing reflective practice and supervision pathways designed to support responder confidence, wellbeing and safe professional boundaries over time.
- Strengthen responder confidence
- Support safer wellbeing conversations
- Reduce responder burnout
- Maintain clearer escalation pathways
- Build sustainable internal capability
Why organisations choose CARE.
CARE helps organisations invest in wellbeing responsibly — without over-medicalising the workplace.
Structured early intervention
Support arriving early, where it has the most impact — before stress escalates.
Scalable pathways
Layered support routes that scale with team size and operational complexity.
Tools employees actually use
Reset cards, audios and workbooks that fit a working day — not engagement-fatigue apps.
Low-friction implementation
Bulk seats, single billing, no procurement marathon, easy onboarding.
Optional human support
Coaching and therapy pathways when self-paced isn’t enough — without forcing an EAP model.
Built to complement, not replace
CARE supports existing wellbeing systems instead of competing with them.
Clarity about what CARE is — and isn't.
Clear boundaries and escalation pathways are built into the wider CARE model.
CARE is
- A clinician-led workplace wellbeing system
- Structured, preventative and ethically grounded
- Designed to complement existing wellbeing provision
CARE is not
- Crisis or emergency mental-health care
- A replacement for clinical services
- Therapy for every employee
- A substitute for safeguarding or occupational-health processes
Every organisation is different.
Some organisations are taking their first steps towards a more structured approach to workplace wellbeing. Others already have established wellbeing initiatives and are looking to strengthen their internal capability. CARE is designed to meet organisations where they are.
The level of implementation is flexible.
Whether you choose an introductory workshop or a fully embedded CARE Partnership, every package is built upon the same principles, response framework and commitment to helping organisations respond earlier, more confidently and more consistently.
Four ways to introduce CARE into your organisation.
Tailored organisational packages are available depending on size, structure and wellbeing needs.
CARE Awareness Workshop
A practical introduction to healthier workplace wellbeing conversations and early-intervention approaches.
- Half-day workshop format
- Stress & burnout
- Mental health confidence
- Supporting colleagues well
- Psychological safety at work
A low-friction entry point for wellbeing awareness and confidence.
CARE Foundation
A structured starting point for scalable and preventative wellbeing support.
- CARE Awareness Workshop
- Full CARE Digital Wellbeing Hub access
- Wellbeing resources and guidance
- Optional wellbeing screening tools
- Basic implementation support
A practical and scalable first step into structured workplace wellbeing.
CARE Response
A more advanced internal capability programme — helping organisations respond consistently and confidently.
- Everything in Foundation
- CARE Response Lead training (1–2 day cert.)
- CARE Protocol implementation
- Quarterly supervision & reflective practice
- Responder handbook and guidance
- Escalation and safeguarding guidance
Build meaningful internal mental health capability.
CARE Partnership
An integrated long-term wellbeing partnership for organisations wanting strategy, governance and embedded support.
- Everything in CARE Response
- Monthly governance & advisory sessions
- Leadership wellbeing workshops
- Enhanced reporting & insights
- Implementation & rollout support
- Priority HR advisory access
- Ongoing partnership & strategic guidance
Long-term wellbeing strategy, governance and capability.
Tailored organisational pricing available depending on organisation size, implementation needs and support requirements. Request a bespoke quote →
What partnership support may include.
For organisations on a CARE Partnership, the embedded support layer is built around five recurring touchpoints.
Monthly governance & advisory
A monthly Teams or Zoom session supporting HR teams, managers and CARE Response Leads.
- Wellbeing trends and themes
- Responder wellbeing support
- Difficult situations & escalation guidance
- Engagement & implementation discussions
Leadership wellbeing workshops
Quarterly workshops designed to support leaders and managers.
- Burnout prevention
- Psychologically safe leadership
- Difficult conversations
- Supporting struggling staff
- Resilient leadership
Priority HR advisory
Structured advisory access for HR and leadership teams wanting additional wellbeing guidance between sessions.
- Wellbeing consultation calls
- Guidance on staff wellbeing concerns
- Implementation support
- Responder guidance
- Clear fair-use boundaries apply
Enhanced reporting & insights
Quarterly anonymised wellbeing summaries helping you identify trends.
- Engagement patterns
- Wellbeing themes
- Training participation
- Emerging stress or burnout trends
- Opportunities for wellbeing development
Implementation & rollout
Practical support helping organisations introduce CARE successfully across teams.
- Launch planning
- Internal comms guidance
- Manager briefings
- Responder nomination pathways
- Rollout timelines
Tell us a little about your organisation.
Send a few details and we’ll come back within one working day with a tailored CARE conversation, information pack or quote.
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Move beyond generic wellbeing initiatives — build internal mental health capability.
A clinician-led system designed around prevention, response and recovery — without over-medicalising the workplace.
